You've been using Console faithfully for years, and now all of a sudden, when you navigate to the content.monscierge.com page, you get a message that you need to install Silverlight. Not only that, but you go through the Silverlight installation process even though you know you already have it, and you get another message saying you have already installed it!
The reason for this issue is because Google has made the decision to end support for NPAPI. Until Chrome version 45, there is a way to enable NPAPI again so you can use Console in Chrome.
How to temporarily enable NPAPI plugins
1. Open Chrome.
2. In the address bar at the top of the screen, type chrome://flags/#enable-npapi
3. In the window that opens, click the link that says Enable under the Enable NPAPI flag.
4. In the bottom left corner of the page, click the Relaunch Now button.
For more information, see the Google Support article on this issue
We are currently working on a new CMS that will remove the need for silverlight entirely, in the mean time please use the old faithful Internet Explorer if possible.
Apologies for any inconvenience.