James Mitchell
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Articles
Recent activity by James Mitchell-
3200L - 7000L Computer Module Insertion/Removal
Note: Disconnect AC power from the touch monitor before installing theComputer Module. Installing the Computer Module while AC power isconnected to the touch monitor will damage the Computer Module...
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Issues with the touchscreen
Is the touch not accurate? Is there no touch at all? Are touches being picked up with nobody in front of the screen Please start by cleaning the screen : See: Touchscreen Cleaning and Maintenance...
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Touchscreen Cleaning and Maintenance
Any standard glass cleaner can be used to clean the touchscreen, but avoid products containing ammonia. Always spray the glass cleaner on the cloth or towel and then clean the touchscreen. Glass cl...
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Power-up Failure
If there is an issue with the device powering up please try the following via either a attached controler or the buttons on the back of the screen. Step 1. Press and hold the power button for 20 se...
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How Do I Change My Mobile Home Screen Image?
Navigate to Platform - Connect Mobile Use the Upload Image button to change your mobile background image. PNG or JPG images which are at least 1232x2208 pixels work best.
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Push Notifications
Configure and manage push notifications on the Monscierge platform.
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Postcards
Postcards can be used to highlight your property and provide an interactive way for guests to engage with your property.
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How Do I Change My Logo or Background?
Background Navigate to Platform - Connect Lobby - Images Use the Upload Image button to change your Lobby background image. If an image already exists, select the red bin icon to remove th...
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Information isn't updating on the Lobby screen
Have you made changes in CMS that have not appeared on the screen? Would you like to force a content update? Please first make sure that there is not currently an issue with the internet conne...
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How do i change the layout of my Home Screen?
Monscierge | Lobby defaults to None as a Home Screen Option - this is the standard view with six orbs centered above the sponsership banner. Depending on your focus, you might wish to display your...