James Mitchell
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Articles
Recent activity by James Mitchell-
Getting started with Connect Staff
Connect Staff can be accessed via PC, tablet or mobile device. All users must have individual user login credentials. These will be based on email address and password. Connect Staff can be downl...
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How do I change my Username and Password?
Changing your username can be done by clicking your name at the top right of the CMS interface and selecting Your Account. Clicking on the Account tab will let you change your password aswell as ...
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Where do I obtain a Username and Password?
When your company purchases a Monscierge product, they are asked to provide up to five users who will have CMS permissions. To set up these users within our CRM and CMS, Monscierge needs the follow...
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Mobile app does not load
Is the app not loading up? Is the app crashing? Force close connect staff app Turn off all data types (WiFi and mobile) Open the Connect Staff app again Wait for it to try and load, this time it...
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Housekeeping
The Housekeeping team will receive a notification on their mobile device when a room is ready for cleaning. Housekeeping can report maintenance issues directly to the Maintenance team, using the sa...
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Maintenance
The Maintenance team will receive notifications when an issue has been reported by Housekeeping or Reception. This will provide a list of tasks which can be tracked and closed as they are completed...
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Request Handling Video Examples
Connect Staff Request Handling (Staff-to-Staff) Connect Staff Request Handling (Guest-to-Staff)
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Touchscreen Cleaning and Maintenance
Any standard glass cleaner can be used to clean the touchscreen, but avoid products containing ammonia. Always spray the glass cleaner on the cloth or towel and then clean the touchscreen. Glass cl...
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Power-up Failure
If there is an issue with the device powering up please try the following via either a attached controler or the buttons on the back of the screen. Step 1. Press and hold the power button for 20 se...
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How Do I Change My Logo or Background?
Background Navigate to Platform - Connect Lobby - Images Use the Upload Image button to change your Lobby background image. If an image already exists, select the red bin icon to remove th...