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Setting up your Apple TV for Hospitality

Once you have received your Apple TV for Hospitality, this article will help you through the next steps of installing it at your Property.

Step 1 - Plug in the Apple TV

The Apple TV uses a power connector, HDMI cable, and an internet connection (via ethernet cable or wireless network).

Plug in each cable to get started.

An IR (Infrared) Repeater may be required if you are mounting the Apple TV out of sight, and will be using the Monscierge Hospitality Remote.Apple TV install


Need additional hardware?  Contact us, we can help you order cables, mounts, wireless bridges, and IR Repeaters.


Step 2 - Connect to the Internet

If you are using an ethernet connection, plug-in your ethernet cable from the Apple TV to the wall.

If you are using a wireless connection, connect the Apple TV to your wireless bridge. Your bridge should be configured to connect to your Property's Internet network.

Be sure to provide your network password in the Apple TV network settings.


Step 3 - Manage your Apple TV content from the Web

Visit our Content Management portal at cms.monscierge.com to manage your property content, events, requests and other information.


Step 4 - Download the Connect Staff app

Download the Connect Staff app from the Apple App Store or the Google Play Store to receive and manage your guests' requests on your mobile device.

Connect Staff QR code or Download from smarturl.it/connectstaff


Have questions or need help? 

Contact our Customer Experience Team at support@monscierge.com or call us at +1 (888) 426-5730 - Option 2 for assistance.