James Mitchell
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Articles
Recent activity by James Mitchell-
Setting up your Apple TV for Hospitality
Once you have received your Apple TV for Hospitality, this article will help you through the next steps of installing it at your Property. Step 1 - Plug in the Apple TV The Apple TV uses a pow...
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Customized SMS Message Campaigns
The SMS Messaging platform provided by Monscierge allows to seamlessly integrate SMS messaging campaigns with the Guest Requests system. The SMS Messaging platform provided by Monscierge, offered a...
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Mobile app does not load
Is the app not loading up? Is the app crashing? Force close connect staff app Turn off all data types (WiFi and mobile) Open the Connect Staff app again Wait for it to try and load, this time it...
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Getting started with Connect Staff
Connect Staff can be accessed via PC, tablet or mobile device. All users must have individual user login credentials. These will be based on email address and password. Connect Staff can be downl...
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Housekeeping
The Housekeeping team will receive a notification on their mobile device when a room is ready for cleaning. Housekeeping can report maintenance issues directly to the Maintenance team, using the sa...
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Maintenance
The Maintenance team will receive notifications when an issue has been reported by Housekeeping or Reception. This will provide a list of tasks which can be tracked and closed as they are completed...
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Request Handling Video Examples
Connect Staff Request Handling (Staff-to-Staff) Connect Staff Request Handling (Guest-to-Staff)
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Request Examples
Get examples of requests made within the Monscierge request system.
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Create a New Request
To create a new request in iOS Tap the Create icon as shown in the screenshot Select from the available new requests listed Fill in all appropriate responses, including additional name or location...
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Assign and forward requests
In the Connect Staff mobile app, choose the desired request category after selecting your property. Click on the request you would like to assign or forward. Press the 3 dots at the upper right cor...