Once you have received your Apple TV for Hospitality, this article will help you through the next steps of installing it at your Property.
Step 1 - Plug in the Apple TV
The Apple TV uses a power connector, HDMI cable, and an internet connection (via ethernet cable or wireless network).
Plug in each cable to get started.
An IR (Infrared) Repeater may be required if you are mounting the Apple TV out of sight, and will be using the Monscierge Hospitality Remote.
Need additional hardware? Contact us, we can help you order cables, mounts, wireless bridges, and IR Repeaters.
Step 2 - Connect to the Internet
If you are using an ethernet connection, plug-in your ethernet cable from the Apple TV to the wall.
If you are using a wireless connection, connect the Apple TV to your wireless bridge. Your bridge should be configured to connect to your Property's Internet network.
Be sure to provide your network password in the Apple TV network settings.
Step 3 - Assign to a room
Using the Hospitality TV Manager phone app, assign the installed Apple TV to a created room.
This is important for tracking your devices aswell as for guest requests.
A guide for this can be found HERE
Step 4 - Manage your Apple TV content from the Web
Visit our Content Management portal at cms.monscierge.com to manage your property content, events, requests and other information.
Step 5 - Download the Connect Staff app
Download the Connect Staff app from the Apple App Store or the Google Play Store to receive and manage your guests' requests on your mobile device.
or Download from smarturl.it/connectstaff
Have questions or need help?
Contact our Customer Experience Team at email@example.com or call us at +1 (888) 426-5730 - Option 2 for assistance.